Eligibility & Sales Territory

We sell and ship only within the European Union (EU) and Switzerland.

By placing an order, you confirm that:

• You are legally capable of entering into a binding contract

• Your shipping address is located within the EU or Switzerland

We reserve the right to refuse or cancel orders outside these regions.

Products

All products sold are handmade candles, produced in small batches.

Due to the handmade nature of our products:

• Minor variations in colour, texture, or finish may occur

• Such variations are not considered defects

Product images are for illustrative purposes only.

Prices & Payment

All prices are shown in CHF and Euro.

Prices include VAT, customs duties, import taxes, or handling fees.where applicable.

We accept payments via the payment methods shown at checkout. Orders are processed only after payment has been received in full.

Order Confirmation

After placing an order, you will receive an order confirmation email.

This email confirms receipt of your order but does not constitute acceptance.
A contract is formed only once your order has been dispatched.

Shipping & Delivery

Shipping is available only to the EU and Switzerland.

Estimated delivery times are provided at checkout and in our Shipping Policy.
Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers

• Customs procedures (Switzerland)

• Events beyond our reasonable control

Right of Withdrawal (EU Consumer Rights)

If you are a consumer within the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Conditions:

• Products must be unused, unopened, and in their original packaging

• Return shipping costs are the responsibility of the customer

To exercise your right of withdrawal, contact us at:

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Used or opened candles

• Products damaged after delivery

• Custom or personalized items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

Approved refunds will be processed within 14 days, using the original payment method.

Shipping costs are non-refundable unless the return is due to our error.

Incorrect Address

Please ensure your shipping details are accurate at checkout.

We are not responsible for:

• Orders delayed or lost due to incorrect or incomplete addresses

Additional shipping fees may apply for reshipment.

Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential damages

• Our liability is limited to the value of the purchased product

Nothing in these Terms limits your statutory consumer rights.

Intellectual Property

All content on this website (text, images, branding) is the property of [Your Company Name] and may not be used without written permission.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of EU and Switzerland

For consumers within the EU, mandatory consumer protection laws of your country of residence remain unaffected.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon publication on this page.